Human resource oriented antecedents to post-adoption technology performance

This study investigated the influence of human resource oriented antecedents to user perceptions toward the performance capabilities of a new logistics information tracking technology. Willingness to take risks, job relevance, trialability and technology trust were evaluated as antecedents to technology performance. The research examined the effect of these constructs on technology acceptance as a function of post-adoption perceptions of technology performance. A research model was developed and tested based in Rogers' (2003) Innovation Diffusion Theory. Data from a mail survey were collected from 224 first-tier supply chain users of the technology. Structural equation modelling was used to test six hypothesized relationships for significance, direction, and intensity. The findings indicate that: (a) willingness to take risks and job relevance affect technology trust and technology performance; and, (b) trialability affects perceptions of technology performance. The results of this study advance our understanding of post-adoption perceptions of supply chain affiliates and offer suggestions for enhancing user perceptions of technology performance. Implications from this study along with suggestions for future research are provided.